When asked by Anne Frank House to come up with a solution for the long queues at the ticket desk and the not fully functioning ticketing service used, a series of concept creation and (quick) prototyping workshops was born.
It soon became clear that Anne Frank House was looking for a flexible and well-functioning reservation system for both the individual visitors and (educational) groups. A system that must be future-oriented and make the right functionalities available via APIs to make it possible to offer ticket services through a variety of applications.
Instead of choosing one of the many existing ticketing platforms with all its dependencies and then investing heavily in it, Rapid Prototyping was used to work towards a proof of concept. In this way, every user flow could be analyzed without technical hindrance. This way the user more or less determined what should be made possible during further design and development sprints.
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